FAQ
- What does the festival include ?
- Where does the festival take place ?
- What is the difference between the Manoir de Paris & MHF (Manoir Halloween Festival) ?
- How many haunted houses are there ?
- What is a scream zone ?
- How long is the tour in the haunted houses ?
- Do the actors touch us ?
- Are all the animations free ?
- Is it possible to take pictures on site ?
- What is the difference between a VIP ticket and a regular one ?
- Do I need to book for an exact time & date ?
- Do I need to come early ?
- Is my ticket valid during all the event ?
- Are tickets exchangeable or refundable ?
- Can I change my ticket to come another day ?
- Can I buy tickets on site ?
- Is the festival handicapped accessible?
- Can I visit the Manoir Halloween Festival if i am pregnant or have health issues ?
- Is there a minimum age to visit ?
- Are there reduced prices ?
- What are the best days to come ?
- Do I need to print my ticket ?
- Is a ticket purchased in advance equivalent to a skip-the-line ticket ?
- Do you accept vouchers ?
- How can I contact you ?
- Can I go out and re-enter the festival?
- Can we bring something to eat / drink inside the festival?
- How can I get to the festival?
- Is there a parking ?
- Can I eat inside the festival?
- Does the festival have a smoking area?
- Who will be the exhibitors ?
- Where can I find the program?
- Is there a WIFI inside ?
- Can I leave my belongings in the cloakroom?
- Is the show available in english ?
- What are the sanitary measures taken for the event ?
- Do I have to keep my sanitary mask during the event ?
- Can I use for this event my voucher (received from the previous closures due to COVID) ?
What is the difference between the Manoir de Paris & MHF (Manoir Halloween Festival) ?
These are two completely different experiences because Halloween is gonna way more spectacular this year ! MHF will be bigger (4 times the size of the Manoir de Paris) and there will be more haunted houses to do. But you will also find workshops, animations, food...
How many haunted houses are there ?
There will be 4 different haunted houses. A haunted house is a themed walkthrough tour with actors and a whole frightening scenography in which you wander on foot.
Besides those houses, scare yourself in our 5 scream zones.
What is a scream zone ?
Ne need to go to our haunted houses to see monsters !
Pass through our 5 different scream zones to interact with the actors and take pictures with them in the sets.
How long is the tour in the haunted houses ?
Each haunted house has an approximately 15 minutes tour at your own (heart) rhythm
Do the actors touch us ?
Our characters will interact with you and touch you but they won’t grab you. However, we will ask you to not touch them (keep your hands in your pockets if it can help you ;) )
Is it possible to take pictures on site ?
Yes, you are welcome to take pictures in all the Manoir Halloween Festival except in haunted houses.
Make sure you tag us with #MHF on social medias !
We also have photobooths so you can buy your souvenir picture.
What is the difference between a VIP ticket and a regular one ?
You’ll have the access of all the free activities with both of them. With VIP ticket you will enter in priority into the festival and also skip haunted houses’ lines.
Do I need to book for an exact time & date ?
Tickets are time stamped. The time on your ticket represents the time when you enter the queue. The wait time may vary according the day so please expect a waiting period.
Is my ticket valid during all the event ?
No your ticket is valid only for the day you picked during your booking.
Are tickets exchangeable or refundable ?
No, the Manoir Halloween Festival tickets can not be refunded or exchanged (whether purchased online or on site) but tickets are non personal.
In case the organiser would have to cancel the event for COVID-19 reasons, you will be reimbursed or an alternative date will be offered.
Can I change my ticket to come another day ?
No, the Manoir Halloween Festival tickets can not be exchanged for another session / day. They only are valid for the time & day indicated on it.
Can I buy tickets on site ?
Yes, we have a ticketing service on the spot - Subject to number of places available
We strongly recommend to book early - especially for october 31.
If the event is sold out online, no ticket will be available on site. Please check our online ticketing service before coming.
Is the festival handicapped accessible?
Yes, the Manoir Halloween Festival is handicapped accessible - elevators provide access to all floors
The staff will be there to help you during your visit.
Can I visit the Manoir Halloween Festival if i am pregnant or have health issues ?
No, the visit is prohibited for pregnant women or visitors with significant health problems (heart condition, epilepsy, etc).
Is there a minimum age to visit ?
Yes, we do not recommend the tour for children under 12 years and access for children under 10 is forbidden.
What are the best days to come ?
All the shows are similar everyday. But we have different workshops and activities, please check our program to choose.
Please note that the waiting time may vary according to the day & that a long waiting period can be expected on october 30 - 31.
Do I need to print my ticket ?
You do not have to print it, you can present it directly on your phone.
Is a ticket purchased in advance equivalent to a skip-the-line ticket ?
No, only VIP tickets are skip-the-line tickets. Please note that a waiting period can be expected on weekends & especially on october 30 -31.
Can I go out and re-enter the festival?
No, any exit is final. If you want to smoke, a dedicated space will be available on the festival.
Can we bring something to eat / drink inside the festival?
It is not allowed to bring food/ drinks into the festival.
However, within the festival, several spaces offer you something to eat or drink.
Can I eat inside the festival?
Yes, within the festival, several spaces offer you something to eat or drink.
Does the festival have a smoking area?
Yes, a smoking area is accessible on site. We invite you to consult the plan that will be given to you on the spot.
Is the show available in english ?
Yes! The show is available both in French or English. Just ask for the tour in English before entering the haunt.
What are the sanitary measures taken for the event ?
We continue to monitor the development of the crisis on a daily basis. All specific health measures and details for the Manoir Halloween Festival will be revealed closer to the event. Stay tuned !
Do I have to keep my sanitary mask during the event ?
Yes, for safety reasons please keep your mask on during your visit.
Can I use for this event my voucher (received from the previous closures due to COVID) ?
Yes all valid vouchers can be used. You just have to complete the field on the website before your payment.
Please note if your new ticket’s amount is less expensive than your voucher - no reimbursement of the difference will be made.
Si you need help to book with a voucher, please contact our team at contact@lemanoirdeparis.com
