Yes! The show is available both in French or English. Just ask for the tour in English before entering the haunt.
Tickets are time stamped. The time on your ticket represents the time when you enter the queue. Allow up to 60 minutes wait time on Fridays and up to 2 hours Saturdays/Sundays/holidays. The wait time for special events may vary. We can not predict the waiting time in advance, so we won't communicate it by email or phone.
No, you can go directly to the queue with your ticket. Show up at the time indicated on it, not before.
Yes, we do accept tickets on smartphone/tablet.
Yes, gift vouchers are available for purchase on-site. Gift vouchers are valid for 1 year from the date of purchase (adult price/fastpass only) must be exchanged for dated tickets onsite, and are not valid for special events (Dark Nights, Halloween).
The visit is on foot and takes about 45 minutes depending on your courage (Legends of Paris).
No. The last group enters the haunt 30 minutes before the definitive closing of the doors.
If you're already inside or waiting in the queue, the show will continue for you.
Le Manoir de Paris welcomes visitors of all ages. However, we do not recommend the tour for children under 10 years.
During Halloween, we do not recommend the show for children under 12 years.
No, the Manoir de Paris tickets can not be refunded or exchanged.
We only accept credit cards and cash.
No, we do not have a cloakroom. Large bags and luggages are also not allowed on site. You can find lockers at Gare du Nord and Gare de l'Est. Moreover, because of "vigipirate" plan, the purses/small bags are inspected before you enter the Manoir de Paris.
We strongly advise against wearing high heeled shoes, open toe shoes or flip flops, as well as jewelry or chains that might hook onto decorative elements.
The actors of the Manoir de Paris will interact with you and be very close. You may come into light contact with their costumes or accessories.
No, food and drink are prohibited in the show. Consumption of alcohol is also strictly prohibited in the queue, failure to comply with this rule will lead to denial of entrance without a refund.
We have toilets for visitors. They are located at the end of the course. So remember to take your precautions before coming!
Yes, Le Manoir de Paris is handicapped accessible. The staff will be there to help you during your visit.
No, Le Manoir de Paris is prohibited for pregnant women or visitors with significant health problems (heart condition, epilepsy, etc).
No, photos and videos are not allowed inside the haunt. However, you can take pictures in the magnificent entrance hall of the Manor, our queue-line monsters will be happy to pose with you.
To guarantee the best possible experience, the groups are limited to 6-8 people. If you are more, two groups (or more) will be formed.